Fanwood Grille’s Refund & Exchange Policy

We want our customers to be completely happy with their experience at Fanwood Grille. Accordingly, if you are unsatisfied, we have serval solutions to make your experience better.

The following solutions are some of the way we will try to improve your experience.

Wrong Food

If you get your food, different from your receipt, we are sorry. Please notify us as soon as you notice that you have gotten the wrong food. We will happily remake your food at the time of your visit, or you may come pick up a fresh re-order of your correct menu item. If for some reason, there are extra fees required due to product changes the following will be in effect: For credit card transactions, we will void the last transaction of your credit card charge and recharge it for the new dollar amount. For cash transactions, you will be asked to pay the differences of the balance if the new food has more value than the wrong food. In the same way, you will get the differences of the balance back if the new food has less value than the wrong food. Some cases, we may offer you a store credit.

Missed Food

It’s a rare case, but possible. Please notify us as soon as you notice that we have missed one or more items of your order. We will happily make your food at the time of your visit, or you may come pick up a fresh order of your menu item. You may cancel the missed food before we cook without any question, and we will refund you with a store credit.

Bad Food

We cook our food with only the finest and the freshest ingredients possible. We do our best to provide you with the best. If for any reason you feel that your order is unacceptable by means of bad packaging, strange objects in the food, or the rare case of spoilage, we will freshly prepare a new meal for you. You may change your food to something else in case of spoilage. In some cases, we may offer you a store credit in the dollar amount of the bad food.

Don’t Like the Food

A rarity, but if for some reason you do not like the taste of our delicious food, you may exchange the menu item or receive a store credit in the dollar amount of that item only. There will be no other means of a refund. For exchange, you may not get the differences of the value of the food back. If the new food has more value, you will be asked to cover the balance.

Return / Cancel

Sorry, no refunds will be issued if you change your mind after all the food has been cooked. Please contact us for more information.

* If the food is consumed more than 20% of the full portion, you may not get a refund or an exchange if it’s not due to spoilage and/or unusually objects in the food. Please contact us for more information.